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Messaging Templates

Use these templates to communicate with tenants quickly and consistently. Replace all placeholders with the tenant, facility, and support details. Be sure to customize the wording to match your facility’s brand voice before sending.

Template Catalog​

The catalog covers common tenant touchpoints such as move-in, facility-wide upgrades, and optional premium offerings. Each template includes placeholders for tenant, facility, and support details so you can deliver accurate, timely messages without drafting from scratch.

Move-In Text Message​

Send this message immediately after assigning a unit to a new tenant. This is the default message we send for all new move-ins. You can edit this message by going to your location settings in the KISS Admin Panel and clicking Communication.

Move-in text message
Hi {tenant_first_name}, welcome to {location_name}! You’ve been assigned to Unit {unit_name}. This facility uses a smart entry system. To access your unit, download the app and log in using your phone number.

Tap the link below to get started.

https://link.getonelock.com/storage

Move-In Email Message​

You can send this email in addition to your current move-in email, or you can incorporate parts of it into your existing email.

Move-in email message
Hi [First Name],

Welcome to [COMPANY NAME]! We’re excited to offer smart locking technology as part of our commitment to providing a safe, secure, and modern self-storage experience.

With our mobile app, you can unlock and lock your unit with your phone, make secure payments, share access digitally, and enjoy a keyless, hassle-free experience from move-in to move-out.

To access your unit, you’ll need to use our mobile app. Follow the steps below to get started.

Download the App
Click the link below from your mobile device to install the app.
https://link.getonelock.com/storage

Login Instructions
1. Enter your phone number on file.
2. Enter the six digit code that just arrived via text.

How to Unlock Your Unit
1. Open the app and select your unit.
2. Tap “Open Lock.”
3. Hold the back of your phone flat against the center of the lock until you see a checkmark. Tip Use the circle on your screen as a guide for where to place your phone.
4. Pull the handle to open the shackle.

How to Lock Your Unit
1. Place the lock back on the unit and close the shackle.
2. In the app, select “Close Unit.”
3. Repeat the scan from step three above to secure the lock.
4. Double-check that the lock is fully closed.

Important When you move out, do not remove the lock or leave it inside the unit — it stays on the door for the next tenant.

If you have any questions, feel free to call us at [OFFICE NUMBER / Lock Support Number] — we’re here to help!

Thanks for choosing [COMPANY NAME],

Entire Facility Transition Notice Email​

Use this announcement when a facility is upgrading to smart locks. This will give tenants notice and allow them to log in to their app before the effective date.

Entire facility transition notice email
Hi [Tenant First Name],

We’re making important security upgrades at [Facility Name]!

Starting [Effective Date], we’ll be installing smart locks on all units to enhance security and make access more convenient for you.

What This Means for You
* No more keys. Access your unit directly from your smartphone and never worry about misplaced keys.
* Share access easily. Need someone to grab something for you? Send them temporary access via text.
* Better protection. Digital access logs help us monitor for unusual activity and better protect your belongings.

How the Transition Will Work
* Smart locks will be installed on all units starting [Date].
* Once installed, your current lock will no longer be usable.
* Follow the steps below to set up your smart lock. Note You will not see your unit in the app until [Effective Date].

Getting Started with Your Smart Lock
From your mobile device, click the link below to download the app:
https://link.getonelock.com/storage

1. Log in using your phone number.
2. Select the unit you wish to unlock.
3. Tap “Open Lock.”
4. Align the target on your screen, hold the back of your phone flat against the lock, and wait for the checkmark.
5. Swing the shackle open using the handle.
6. To lock, place the lock back on your unit, close the shackle, select “Close Unit,” and repeat step three.
7. Confirm that the lock is securely locked.

Questions?
We’re happy to help — just reply to this email or stop by the office.

Thanks for being a valued tenant,

Entire Facility Transition Notice Text Message​

Send this reminder when transition is scheduled and tenants need to complete app setup.

Entire facility transition notice text message
Hi [Tenant First Name], [Facility Name] is upgrading to smart locks starting [Effective Date]!

Download the app to access your unit by visiting https://link.getonelock.com/storage

No more keys, easy phone access, and added security. Please set up before [Effective Date].

Call us if you have any questions at [Office Number or Lock Support Number].

Existing Tenants Optional Upgrade Email​

Use this template to offer smart locks as an optional upgrade for existing tenants. This is a push to expedite the roll-out process.

Existing tenants upgrade email
Hi [Tenant First Name],

We’re excited to share a new upgrade based on popular tenant feedback. Starting this month, we’re offering a smart locking solution called ONELock. It is designed to make accessing your unit easier, more secure, and completely key-free.

For just a small additional monthly fee, ONELock provides:
* Keyless access. No more worrying about misplaced keys. Access your unit anytime using your smartphone.
* Easily share access. Need to send someone to grab something? Share secure temporary access via text with friends family or coworkers.
* Improved security. ONELock provides a digital log of each access event, giving our team visibility to better protect your belongings.

If you're interested in using this smart locking solution, reply to this email or stop by the office and we’ll be happy to get you set up.

Thanks for being a valued tenant,

How to Use the Templates​

  1. Select the template that fits your scenario.

  2. Copy the text into your SMS, email, or notification tool.

  3. Replace every placeholder with tenant, facility, and support details.

  4. Customize tone or add context to match your brand.

  • Marketing Material for printable flyers and promotional assets.

  • Getting Started Guides for PMS-specific onboarding steps.

    Important

    Templates include suggested wording. Always review before sending to make sure the content reflects your facility policies.