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Tenant Workflows

This page covers the essential workflows for using OneLock Access (Tenant App). Follow these to get set up, operate your lock, use entry points, accept temporary access, and fix common issues.

Get a Tenant Setup on the Storage Center

Download the app, verify your number, and access your units.

Operate the Lock and Entry Points

Open/close your lock and operate gates/doors using your phone.

Common User Errors Operating KISS OneLock

Avoid the most common mistakes when operating the lock.

Troubleshooting Tenant Login Issues in the Storage Center

Fix sign‑in issues immediately after move‑in.

Get a Tenant Setup on the Storage Center​

After moving into your storage unit, you'll receive a text message prompting you to download the OneLock Access app. Once installed, simply enter your phone number to verify your account and access your units and entry points.

1
Receive Move-in Message

You'll get a text message with a link to download the OneLock Access app.

2
Download the App

Install the OneLock Access app from the app store using the provided link.

3
Open the App

Launch the app to view the login screen, which features two storage unit icons.

4
Enter Your Phone Number

Enter the mobile number on your primary rental account and tap Continue.

5
Verify with SMS Code

Enter the 6‑digit verification code sent to your phone to complete sign‑in.

6
Access Your Account

Your assigned units and entry points automatically load from your facility account.

Using Your Units and Entry Points​

Once logged in, you can access your assigned units and entry points directly from the app. Use OneLock Access to open your unit or entry points with just a few taps on your phone.

  • Units: Tap on your unit to see open/close buttons, then scan your phone on the KISS NFC target to operate the lock.

  • Entry Points: Tap on entry points (like gates) to access them using the same scanning process.

  • Delinquent Accounts: If you're past due on payments, you'll see a denied access screen when attempting to open your unit.

    Important Notes

    • Use the phone number on your primary rental account for verification.

    • The system checks the database to verify your phone number exists before sending the verification code.

    • For integrated locations, the move-in message may come directly from your property management software.

    • For standalone locations, facility staff can customize the message under Locations → Communications in OneLock Web.

Operate the Lock and Entry Points​

Learn how to use the OneLock Access app to open and close your unit locks and facility entry points. This video demonstrates the complete process from logging in to operating locks and gates.

1
Download the App

Download the OneLock Access app (red icon) from your app store if you haven't already.

2
Enter Phone Number

Enter the phone number associated with your account and tap Continue.

3
Verify with Code

Enter the 6-digit one-time password sent to your phone to verify your identity.

4
Select Account (if needed)

If you have multiple accounts or locations, select the account you want to access. The app shows which location each account is assigned to.

5
Operate Entry Points

From the home screen, tap on any entry point (gates, doors) to see open/close controls, then scan your phone on the NFC target.

6
Operate Unit Locks

Tap the Units tab, select your unit, tap open/close, then scan your phone on the KISS NFC target to operate the lock.

Using Entry Points and Units​

The app has two main areas for access control. The Home Tab displays all facility entry points (gates, doors, shared areas) where you can tap to access open/close controls. The Units Tab shows all your assigned storage units with the same control options. The operation process is identical for both—simply tap the control, then scan your phone on the NFC target.

Important Notes

  • The app automatically displays all entry points and units assigned to your account

  • Open/close buttons only appear when a lock is properly bundled to the unit

  • If you have multiple accounts, make sure you're logged into the correct one for the location you're visiting

  • Account selection is automatic if you only have units at one location

  • If buttons are missing, contact facility staff to have a lock assigned to your unit

Common User Errors Operating KISS OneLock​

Understanding the most common mistakes helps you operate your lock smoothly and avoid frustration with OneLock Access.

01. Phone Too Far from the Lock​

Many tenants hold their phone a few inches away from the lock, thinking this is sufficient for the technology to work.

Problem

NFC requires very close proximity. Holding your phone 2-3 inches away makes the signal too weak to connect, causing no response from the lock.

Solution

Place your phone directly against the gray KISS NFC target. The blue circle indicator shows exactly where to position your phone for proper NFC communication.

02. Moving Your Phone During the Countdown​

The 5-second countdown may feel long, but moving your phone prematurely will cancel the entire operation.

Problem

Any movement during the 5-second countdown interrupts the data transfer and causes the operation to fail. This often happens when users get impatient.

Solution

Keep your phone completely still against the KISS NFC target for the full 5-second duration. Only remove your phone when you hear the click and see the success message.

03. NFC Disabled on Android​

Android devices sometimes have NFC disabled by default or it gets turned off during system updates.

Problem

Android users see "NFC disabled" or "phone not compatible" errors. This happens when NFC is turned off in device settings or the phone doesn't support NFC technology.

Solution

Go to Settings → Connections → Turn on NFC, then restart the OneLock Access app. If your phone doesn't support NFC, use a different device.

Using the Proper Technique​

Using the correct technique makes operating your lock with OneLock Access simple and dependable. Consistent results come from following these easy steps each time you use the app.

1
Follow the blue circle indicator

The app shows exactly where to place your phone on the KISS NFC target.

2
Place phone flat

Ensure the back of your phone makes full contact with the gray KISS NFC target.

3
Hold completely still

Maintain steady contact throughout the entire 5-second countdown.

4
Wait for confirmation

Only remove your phone when you hear the click and see the success message.

Important Notes

  • iPhone NFC antenna is always in the top-left corner

  • Android NFC location varies - always follow the blue circle indicator

  • Moving the phone early cancels the entire operation

  • NFC must be enabled for the lock to function

Troubleshooting Tenant Login Issues in the Storage Center​

Solving sign-in issues with OneLock Access is straightforward. If you have trouble logging in right after move-in, follow these steps to get access quickly.

The Problem

"Phone number not found" error occurs immediately after move-in with integrated locations.

Why It Happens

The system syncs with property management software every 5 minutes (8:00, 8:05, 8:10, etc.). If you move in at 8:01 and try to log in at 8:03, the system hasn't synced yet.

Quick Solutions for Tenant Login Issues​

Resolving login issues quickly gets you up and running. Getting access after move-in is simple when you know what to do. Here are the fastest ways to resolve the "phone number not found" error and get started with OneLock Access.

For Tenants​

1
Wait 5 minutes

After move-in for the next automatic sync.

2
Ask staff to sync

If you need immediate access.

3
Verify your phone number

With staff if login fails.

For Staff​

1
Go to OneLock Web Portal

Navigate to the Tenants tab.

2
Click "Sync Tenants"

Takes 10-15 seconds, not 3-5 minutes as displayed.

3
Refresh the page

And search for the tenant's phone number.

4
Verify account appears

In the system.

5
Have tenant try logging in again

After sync is complete.

If it's still not working​

1
Check property management software

To confirm your phone number is correct.

2
Verify tenant account is active

And properly configured.

3
Ensure all required fields

Are completed in the system.

Important Notes

  • This issue only affects integrated locations with property management software.

  • Standalone locations don't experience sync delays.

  • Manual sync is much faster than waiting for automatic sync.

  • Phone number verification is crucial for a successful login.